Sound Settings

This article outlines how to change sound settings for app notifications and common troubleshooting steps if sounds are not playing as expected. 

Change Sound Settings

• From the menu, select My Profile > Sounds
• Select sounds for the desired notification categories

Common Troubleshooting Steps

If you notice sound notifications are not working as expected, try the troubleshooting steps below:

• iPhone
  1. Ensure the Ring/Silent switch is set to Ring
  2. Ensure Do Not Disturb is off
  3. Device Settings > Notifications > Charge Capture (from the app menu). Ensure:
     1. Allow Notifications is ON
     2. Lock Screen, Notification Center, and Banners are selected
     3. Sounds are ON
  4. Delete and reinstall the Charge Capture by MDTech app
  5. Restart your device
  6. If notification sounds still do not play, contact support
• Android
  1. Check Notification Volume
     1. Device Settings > Sound & Vibration 
     2. Ensure notification volume is set to an audible volume
  2. Enable Sound Profile
     1. With your phone unlocked, tap a volume button
     2. A volume meter will appear on the screen. Tap the Bell icon (the un-crossed Bell)
  3. Ensure Do Not Disturb is OFF
  4. Check Notification Sound Settings for Charge Capture by MDTech
     1. From the home screen, long press the Charge Capture app icon
     2. A menu will appear, select the "i" button
     3. Within the App Info page, select Notifications
     4. Ensure all app notifications are ON
  5. Delete and reinstall the Charge Capture by MDTech app
  6.  Restart your device
  7. If notification sounds still do not play, contact support