Frequently Asked Questions

You can reset your password on the mobile app or the web portal by initiating account recovery - see how to do so here.

If you're having trouble finding patients on your census, first be sure that your census filters include the correct facilities and the "Assigned to" filter is set to "Disregard". You may then search the census for the patient by name, date of birth, or account number/MRN. If the patient is still not auto-populating, select "continue searching" at the bottom of the screen and select the location of service. 

If you find yourself consistently missing patients from your census, please reach out to our support team.

To create an account for a new user, you must have administrative access or reach out to your administration. If you are an admin user, you may follow these steps to request a new user account: Request a New User

An Admin level user can access the Ad-Hoc Report or the Revenue Cycle Management Report and filter by the desired user to see all charges within a specified date range. Note that the Ad-Hoc report will pull data in 6-month increments, and the Revenue Cycle Management report will pull 3-month increments.

If you recently started seeing patients at a new location, first be sure that your census filters have the correct locations selected. If you are still unable to find patients via census search, please reach out to our support team so that we can ensure your account has the proper access.

If you have an idea or request for a new feature to be added to Charge Capture by MDTech, let us know! Reach out to our support team here.