Popular Articles

  1. Entering and Editing Charges

    Last Updated: 03/15/2023 in Mobile Charge Capture
    How to enter and edit charges in the Charge Capture by MDTech mobile app

  2. Request a New User

    Last Updated: 03/29/2023 in Web Admin
    How to request new user account

  3. Add/Edit Your Device

    Last Updated: 08/20/2024 in Mobile Messaging
    Upon initial login, if the user has no devices associated with their account, they will see the screen below which prompts them to add a device. This device will default to a “Callable Number”. At a minimum, in most cases, this s...

  4. User Table

    Last Updated: 03/29/2023 in Web Admin
    How to navigate the user table and edit an existing user's access

  5. Sound Settings

    Last Updated: 05/02/2023 in Mobile Admin
    This article outlines how to change sound settings for app notifications and common troubleshooting steps if sounds are not playing as expected.  Change Sound Settings From the menu, select My Profile > Sounds Select sounds for the desired n...

  6. Batch Report

    Last Updated: 03/16/2023 in Web Charge Capture
    How to navigate existing batches and requeue batched charges

  7. Message Folders

    Last Updated: 08/20/2024 in Web Messaging
    An admin level user may have access to create and modify message folders. Message folders represent on-call schedules and are a method to route messages to a specific user if the intended recipient is unknown. Creating a Message Folder Navigate...

  8. Census Search

    Last Updated: 03/15/2023 in Mobile Charge Capture
    How to search your census

  9. Charge Entry

    Last Updated: 03/16/2023 in Web Charge Capture
    How to enter charges on the web portal

  10. Census Filters

    Last Updated: 03/15/2023 in Mobile Charge Capture
    Navigating census filters
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